Analysing the user experience of smart city mobility through applications in Istanbul

In recent years, different ways have been sought to compete in the growing and changing production and consumption environment with technological developments. For this reason, the importance of experience and usage areas in design is increasing. One of the most widely used models in the world and in our country recently is the smart city, which aims to protect the environment and sustainable development. Smart city aims to use resources efficiently by saving time, energy and labour for limited world resources. Smart cities aim to provide the necessary high quality urban services by utilising the opportunities offered by technology in urban management. Some of the stakeholders of smart city technology are telecommunication networks, mobile devices, digital cameras, sensors in urban areas, public databases, smart cards and social media. Today, when user expectations are changing, it is important to understand their abstract and concrete needs. This situation creates difficulty for users to express themselves with abstract concepts. In order to create positive product experiences and design products that add value to users' lives, more research and applicable tools are needed to resonate with users. In this direction, this thesis aims to reach the user value created by the user's interaction with the product, to present a framework that design researchers can benefit from the inventions that affect user value, and to present a framework that design researchers can benefit from in user experience and existing product interaction.